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Audio Visual Monitoring and Support

... the Only FIRE Wall Friendly on-line Service to Monitor and Manage all your A/V Systems
   AVMS at a Glance Minimize  
  • Fire Walls will never block you from Accessing Customer's Equipment Again.
  • Remotely Manage and Diagnose VideoConferencing Troubles.
  • Remotely Monitor Temperature and Light Levels to enhance Green (LEEDS) Technology.
  • Remotely test switchers, displays and other system equipment.
  • No Cost - Use our built-in A/V Customer Support Software to manage your customers.
  • No Cost - Track Customer Maintenance history.
  • Monitor for Broken pipes or Security at a Remote Mt Home.
  • Receive Alerts to email or text msg for any programmed event (ie customer Projector reaches 90% Life).
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  Announcements  Announcements Minimize  
Support for Polycom VTC Systems - Friday, July 25, 2008

AVWorkz is pre-announcing planned support for Polycom Video Tele-Conferencing Systems in Winter 08. Remote support will include;

  • System Available Status
  • System Configuration Information
  • Dial / Hang Up
  • Volume Up / Down
  • Camera Presets

Coming Spring 09

  • TCP Configuration Changes
 
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Remote Connection Manager for Multi-Resource Sites - Monday, June 09, 2008

AVMS will release in July its Remote Connection Manager Application for Multi-Resource sites with Firewall challenges. This application will run within the customer campus/building/community firewall in a trusted network and will aggregate all connections for a single connection out to the AVMS database. This will enable even high security sites to use the global web services of AVMS. Projected Release date is July 15th.

 
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AVMS moves from beta to Production - Tuesday, May 13, 2008

AVWorkz announces that it plans to go Live with AVMS on June 2nd and will open the monitoring service to the General Integrator Public.

 
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Development Support Forum - Thursday, April 17, 2008

As part of AVWorkz' growing support services we have added a forum dedicated to Control system development and the needs of working with our Remote Management Modules.

 
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   Features and Services Minimize  

-Would you like to reduce the number of service calls?

 

-Do you need one location for your support service data?

 

  

-Does your sales staff need a way to tie them a little closer to their customers?

 

-Do you need a new Service based revenue stream? One that makes You the Hero?

 

-Did you ever wish you could just push that button for your customer, but Firewalls just never let it happen?

 

 AVMS for Integrators v1.pdf

 

With AVMS You Can do all of this and more;

  • Remotely Monitor Up-time Status of Audio Visual Control Systems with our innovative outbound connections from the customer's site.
  • Enable email Alerts when equipment fails and know about them before the customer does .
  • Access hundreds of data points about the health of the control system and never step foot on the site.
  • Maintain Site Contact and Project information in one location easily accessible to your support techs. Never again will you hunt for a password or IP address on completed work.
  • Your developer can Schedule regular check-in times for Wireless devices that show their results in a real-time status window.
  • Reduce the amount of complicated and expensive code needed to manage a system
  • Allow unlimited numbers of employee logins to manage your customers.
  • Add new end user monitoring points on the fly.
  • Where management systems failed in the past we Avoid most Firewall issues with our outbound connections.
  • Want to look a little closer? Login with user: "integrator", pw: "integrator"

Soon

  • Enhanced Customer Support Features.
  • Trouble Tickets accessible by your customers.
  • Manage Switchers, DSPs and Displays remotely.
  • Manage Video Tele-Conference systems.
  • MAPs to customer sites and All Customer Locations.

Coming this Winter

  • Extensive scheduling capabilities for unlimited numbers of events and you never have to go to the customer site.
  • Room/Resource scheduling

  
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   Control & Monitoring Screen Shots Minimize  

 

Actually Press Touch Panel Buttons for your Customer (Configured by you)

 

 

 

See all important Tech Support Information on this page.

 

 

Directly issue Control System queries and commands
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